Feedback forms are documents used to maximize responses unobtrusively and intuitively from clients. The forms provide feedback on performance, quality, and general opinions of clients towards an organization. In learning institutions, the forms are used to rate teaching skills and overall impressions. In hospitals and other service providers like airports, they are used to rate the speed and quality of care and customer service. Feedback forms allow clients to air their grievances or complaints without fear of victimization or reprimand.
Employers use evaluation feedback forms within an organization to find out employees’ opinions on management style and how they feel their organizations are aiding their development in their personal and work lives. Organizations use the information obtained from feedback forms to evaluate their performance and make any changes necessary or recommended by their clients to serve the client better.